About these terms
These terms apply when you browse or buy from Noae Beauty at www.noaebeauty.pk. By placing an order or creating an account you agree to them. Please read them together with our Privacy Policy.
Orders & confirmation
- When you place an order you receive an order ID (for example NB-7KQ4XP) and a confirmation email. This means we have received your order.
- We call the phone number you gave to confirm every order before we send it. If we cannot reach you after a reasonable number of tries, we may cancel the order.
- We may decline or cancel an order, for example if a product is out of stock, a price was shown incorrectly, or the order looks fraudulent. If that happens we will let you know.
- You can follow your order on the Track order page.
Prices & payment
- All prices are in Pakistani Rupees (PKR).
- We currently accept cash on delivery only. Please pay the courier the total shown on your order confirmation when your parcel arrives.
- Prices and offers can change, but the price you pay is the one shown when you placed your order.
Shipping & delivery
- We deliver all over Pakistan.
- Shipping is free on orders of Rs 3,000 or more; otherwise a flat Rs 250 shipping fee applies, shown at checkout.
- We share an estimated delivery time when we confirm your order. Delivery times depend on the courier and your city, and delays outside our control can happen.
- Please make sure your address and phone number are correct, and that someone is available to receive and pay for the parcel.
Cancellations
You can cancel your order free of charge before it has been shipped: reply to your confirmation email, tell us when we call, or send us a DM on Instagram. Once a parcel is with the courier it can no longer be cancelled. Repeatedly refusing cash-on-delivery parcels may mean we ask for confirmation before accepting future orders.
Returns & damaged items
- Please check your parcel when it arrives. If an item is damaged, leaking or not what you ordered, contact us within 48 hours of delivery with your order ID and a clear parcel opening video, recorded from before the parcel is opened. Claims without an opening video may not be accepted.
- After checking, we will replace the item or refund it, at no extra cost to you.
- For hygiene and safety reasons we cannot accept returns of makeup that has been opened, swatched or used, or whose seal has been broken, unless it arrived faulty.
- Refunds for cash-on-delivery orders are made by bank transfer or mobile wallet to an account you provide.
Products
- Our products are imported and chosen by hand. We describe and photograph them as accurately as we can, but colours can look slightly different on different screens.
- Always read the ingredients before use and do a patch test if you have sensitive skin or allergies. Stop using a product if irritation occurs.
- Stock is limited; an item in your bag is not reserved until your order is placed and confirmed.
Your account
- You can shop as a guest or create an account. When you sign up we email you a code to verify your email address.
- Keep your password private; you are responsible for activity on your account. Tell us straight away if you think someone else has used it.
- We may suspend accounts used for fraud, abuse or to place fake orders.
Liability
We take care to run the shop properly, but we are not responsible for delays or losses caused by events outside our control, such as courier problems, strikes or network outages. Nothing in these terms limits any rights you have under the laws of Pakistan.
Changes & contact
We may update these terms from time to time; the date at the top shows the latest version, and the terms in place when you ordered apply to that order. These terms are governed by the laws of Pakistan.
Questions? Contact us, email info@noaebeauty.pk, or DM @noaebeauty1 on Instagram.